To get technical support you are to formulate your problem and describe the sequence of steps, which may cause it, so that we can reproduce the situation ourselves and get the answer for your inquiry. In your message you're to indicate your name, email address or Order ID that you’ve indicated while paying so that we can identify you as a buyer of our product.

We answer queries about any problems you might have with our products, but please do read fully the documentation both on this website and any that came with your download.

Use our Product Email to get technical support:

Products Email for support Magic Grotto grotto@mk-studio.com ABATIS abatis@mk-studio.com ABATIS II: The Mound abatis2@mk-studio.com

If you're not a registered user of our program and you've got problems with the trial version availability during the evaluation period or you've got questions concerning using the program or purchasing the product, you may also apply to our support service.

If you have problems with registration, send a message on: regsupport@mk-studio.com

If you have lost your registration code and require a resend, please send a message on: lostcode@mk-studio.com

We always send Registration Code and answer the users’ questions. However internet service providers can block emails. If you haven’t received Registration Code during two business days, or you haven’t got the answer for your question from technical support service after several days, please contact us (mail@mk-studio.com) with an alternate email address.

We're open to feedback, and love to get comments and suggestions about our software. Use this email to contact us on this matter feedback@mk-studio.com. We'll take into account your requests while working at the next versions of the products.